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  • About 15 minutes ago I visited this location at the drive-through. I ordered a small tropical chill, a plain bagel with peanut butter and jam - to which the girl cut me off and said, "On the side, ok". I paused as I've never had this problem before and mentioned that to her. She said, "Well, we don't do that here." Highly annoyed as I was on my lunch and didn't had much time, I told her "It's ok, I'll go to Wendy's." And as I began reversing she said "Fine, we'll do it." which is a rude response in itself, but I had already made my mind up. Sure I understand dealing with peanut butter in establishments is risky due to peanut allergies, but don't tell me after how many years of going to different Tim Hortons locations without having this issue, that all of a sudden it is a problem. It's not considered fast food if I have to open up a bagel that already has jam all over it and spread my peanut butter too. I know I sound like a selfish, pompous asshole, but that's not the case. It's about customer service and accommodating your customers no matter how inexpensive the food is. Anyways, Wendy's got the sale.
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