I went to get my flat repaired and they took care of me. I was told it would be about a 1.5 hr wait and I waited in their nice clean waiting room with a view of the maintenance bay. It was a busy morning for them but they moved along and had me out in a timely manner. This is not my "home" store but I was on that side of town so I stopped in and I'm glad I did. I will be back Big O Tires