Really? 10months after my poor review of treatment here, I'm asked to remove it by either manager or owner! Wow, what happened to customer service? No apology. No, asking what might be done to make it better. No offering of service to show me they care. But, requesting a removal of my review. NO! I will not remove it or change it. My review was factual and honest. It was not an exaggeration. I used exact times and exact accounting of what occurred. The request I got today brought me back to this yelp site. I was not surprised to see do many poor reviews. I was also not surprised to not see compliments for the lady that was so unethical with me.