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| - I'm used to supposed "bad/indifferent" service at stereotypical congee places but this didn't even cut close. This place is understaffed and hence is disorganized in so many ways.
So there were 4 of us that were in line, with 3 people behind us but seemed really keen on grabbing seats. The moment we thought it was our turn the waitress put a reserved sign on a table. I don't know if they are regulars or what not, but the waitress decided to give the open table of 4 seats to them first, til I obviously butted in and told them I was here first. Later, I noticed that right when their table sat down at the table that was previously reserved, they received their food (so they must've ordered when they were waiting in line, even though they were behind us and they allowed it? By the time we got our food, they left the restaurant.) When we were waiting for our food, which took at least 20 minutes for simple pho, I noticed that a later pair got theirs prior to ours. We were the only table without food even though we came in first prior to 2 tables and ordered promptly.
Time came to eating. I was so distracted by the unfair service, I couldn't even enjoy my food.
First thing I noticed; no napkins or spoons. Unclean utensils (My tongue got an allergic reaction when I started using the spoon - EW what if I get Hep B because these aren't even washed properly). We approached the counter at least 4 times when no one else needed to do it.
Hire more staff during regular meal hours and weekends ffs. With such disorganization, I suggest your business be a cafeteria, not a restaurant.
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