rev:text
| - First time doing an insurance windshield replacement and it was a simple, fast, and painless experience. Called Dynamic Auto Glass and spoke to John who answered the phone quickly and answered all my questions politely and professionally. He then initiated a call with my insurance company and using a three-way call we answered the necessary questions and got the claim started (took no longer than 10 mins). Fortunately I have comprehensive with full glass coverage so I owed absolutely nothing for the replacement. Then we went ahead and scheduled the service. He was able to send someone out the same day with a two hour window (call was made at 11am on a Monday and the tech was there that day by 1pm, right at the beginning of the two hour window). The tech called just before he arrived to make sure he was able to find where the vehicle was parked, so I wasn't surprised when he showed up. The tech (Ray I think was his name) was polite, professional, and got to work right away. After 50 mins he was all done. I signed the paperwork, he gave me instructions on when and how to drive it for the next few days (see attached photo), and handed me the cash rebate.
Just a note: the $100-300 rebate you see on the website will likely end up being just a $100 rebate so don't get too excited. However, the rebate is in cash and not a mailed check two weeks later so that is certainly an improvement over competitors.
All in all a simple, fast, and painless experience. I made sure to thoroughly inspect my car before and after the work and there weren't any scratches or problems. The ONLY room for improvement I could suggest would be that the door thresholds were dirtier and so were the door handles after he finished. Let me be clear, a very small issue, but a quick wipe down after the tech does the job and would make it an absolutely perfect experience. Not taking off any stars for that, again a super minor thing, just wanted to provide friendly feedback!
Will update the review if any issues arise. If no update, than you can assume everything is just fine!
|