Well, went to English's last week with a large group of women. Resv. was for 2:00 and we weren't seated until 2:45 (place was almost empty) and food wasn't served until 3:20. As usual, the food and tea was plentiful and delicious, and service once we got seated was OK, and friendly, but waiting almost 1-1/2 hours with a reservation is unacceptable. Heard from others that the same thing happened to them on other occasions. Will have to rethink returning.