The first time I went in I was very much looking forward to supporting a local business and finding something closer to me, instead of going to Starbucks. My experience could not possibly have been any more unpleasant. The woman that waited on me was terribly unfriendly, rude, and made zero attempts to engage in any positive interaction. My coffee was not the best and I left there completely turned off and unwilling to go back.
A few weeks later I decided to try it again....simply because it is the most convenient coffee shop to me. And as I said, I enjoy supporting local business. The second time, a younger male waited on me and the experience was totally different. I was greeted with a smile and a warm welcome, he cared about what he was making for me, and he wanted to be sure I was happy with my order. I returned a 2nd time and had the same young man take my order....again it was a terrific experience.
Today I was talking with a neighbor. Before I told my story about the first visit she cut me off and said "Went 1 time - TERRIBLE experience - and I will NEVER give them my business again." She described the same woman that I had a bad experience with.
I am reading these reviews and seeing a pattern. I plan to call and talk with management because clearly there are people that would go back and support this establishment, if only all of the employees cared about their customers. I sincerely hope that the one particular woman that is consistently the problem is NOT the manager....but something tells me she is.