Um, maybe I could give this place a second star, but I don't want to and I'm not going to.
The hotel itself itself is fine, so long as you have no intention of interacting with staff anywhere on the premises and book directly through their site.
I'd been here on numerous occasions for events and conventions and dealt with crappy service on multiple levels, but its not a bad property or downtown location so I considered booking it on the fly through a third party site.
The date was a month in advance and when I was tired I hit a command for back that lead me to book instead of modify the date. I accepted my lack of availability to further search/debate and went to check in only to find the error and the hotel being full. Was what it was and I'll take some blame.
The employee at the front said she'd make a note and told me I'd just to call and wait potentially up to 3 weeks for the credit to hit. No credit was issued and the manager tried to claim I stayed after I had to bring the matter to my bank...months after my last visit to Arizona.
I forgave the crap service at every event, time I dinned here, or went to the bar, but not this; they give the brand a bad name.