I would like to start off by saying that I was never a fan of Apple or Apple products in the past. Several of my friends raved about their IPod Touches and after some time i broke down and took the plunge! Well less then two months into my relationship with this insanely addictive device I hit a snag. I wen to charge up the battery for a not so exciting four hour flight cross country when the pod wouldn't recognize the USB cable. To say I was unhappy would be a huge understatement. I took my flight with a broken Touch dead as a door nail. As soon as I got back home i went to the Apple on-line store and made an appointment the very next day to find out why my 45 day old device has already hit FAIL. After being a dumbass and walking by the store I missed my schedule appointment time of 11:40am. The guy holding a working device told me however I was in luck, and to come back in 30 minutes and "we'll get this thing fixed!". I found some much to look at in the store I didn't even have to leave. When my time hit they called me over and down to business we got. The girl who took care of me was as good as they get when it came to greeting me and making me feel as if it will be all right. After running some tests on the device and the cable, it turned out the cable was defective and not the Touch. In under ten minutes she gave me a brand new cable and I was on my way. Now although I was real unhappy about being able to use my Touch on the flight the day before, the fine folks at the Arrowhead Apple Store made things right! Top notch to them...This experience has changed the way I view the Apple brand. Thank you.