we've had Poopy DO for a couple of years now. Like others who have reviewed the service we've had times that they just stopped showing up. We would call and Carl would say that somehow we "fell off" of the computer list. It's been several weeks this time since they came out to service us and we are now done. I'm not even going to try to get any money back. I just don't want them to come any more, and I think others should avoid this company because they are unreliable.