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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • As a customer for nearly 10 years with Verizon Wireless, I regret to say I've never been treated more poorly than I was at this store. I have had an iPhone 4 for the past 3 years and have too many photos to upload to my computer. I finally purchased a new iPhone 5 outright from a friend and went into this store to activate my new phone. When I walked in, the guy working the front was very kind and seemed like they could help me, no problem, so I waited for a sales rep. The sales rep started the procedure and then seemed confused. He said that I couldn't switch my new phone without losing my unlimited data to 2 gigs so he went to talk to the manager, Patricia Spinks. Patricia didn't have a smile on her face the entire time I had been there and when the sales rep came to ask her why I couldn't activate my phone without losing my data, she had no empathy whatsoever, shrugged her shoulders and told me that maybe because I had bought the phone from a friend that there was some sort of "hold" on my account. I tried to interject to tell her my friend works for Verizon and sold me his wife's old phone. She then said "well it might be easier if you have him do it then." I knew at that point, leaving was in my best interest. Little did I know, all I needed was a free SIM card to activate my new phone. NOTHING needed to be changed with my data at all. I was treated with such disdain and forced to call a call center to cancel my service before I was told that I could get exactly what I wanted, with no hassle whatsoever. My SIM card was shipped 2 day shipping, free of charge and I write this review from my new iPhone 5. How unfortunate for a manager to treat a loyal customer so poorly. I will never return to this store.
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