First, I had asked one employee about wood & he was absolutely clueless & wouldn't ask someone else that might know. BUT THEN, Charles happened to walk by about 30 minutes later asking if I needed help, & made my visit amazing! Charles showed me each item I needed to get my project done, as well as the layout and process. He made me feel confident and excited about my project. I have noticed over the years that it is hard to find knowledgeable employees. However, this experience will keep me coming back to CHARLES! Not only did Charles thoroughly explain my project, he also filled me in on his "do it herself" and other workshops that are beneficial to learning about your home and garden. THANK YOU, CHARLES!