Ok, so normal delivery form this place is maybe a 3-4. After the current experience I would give a ZERO for the food and management if possible. I ordered the Pu Pu platter of appetizers. When I opened it, the spring rolls, tempura shrimp and crab puffs were covered in a sauce. the shrimp was soggy but ok, the crab puffs were mushy and gross and the spring rolls were disintegrating! LITERALLY! Who covers deep friend finger food appetizers with sauce...especially spring rolls?
So I called in to let them know how bad it was and after a side consultation the answer I got was simply, that is the way we do it. I tried to explain how that made no sense to deliver soggy, disintegrating food and that I personally found it gross and threw it away and the only reply I could get was, sorry, that's how we do it. Not even an apology!!!
I will never order from here again. So much options they had to work with to take care of this order...just even an apology for the customer not liking it!!! NOTHING!!
So the food is generally ok, but with management practices like this, I cannot support a business that is so customer unfriendly. Next time its pizza!!!