| rev:text
| - First, this is not an official Verizon store. My husband and I found out the difference the hard way.
Second, if everything goes south and you find yourself here then don't go to Robert.
We put off replacing our phones for almost three years since dealing with this kind of thing is always a pain. We worked with Robert on our first visit. There would be two more visits to fix Robert's mistakes.
First visit. My husband explains what kind of phone he's interested in and I explain I'm not that into phones so something simple will work for me. The only thing I care about is a half-way decent camera since I am a Yelper. So, this review shouldn't be a shock. Robert explains that are no phone upgrades anymore. Our phones will be about $680 a piece. This is when I ask more questions and finally get him to dig a $250 phone out of the back......because as I explained earlier, I don't care about my phone enough to spend $680. We spend a painful hour and a half discussing costs and plans as well as getting the phones activated. My husband and I are very clear about what we will pay for and what we do not want. We ask a lot of questions to make sure we are clear on costs.
An hour and a half later we're just happy to be done so we leave and have lunch. When we return home we start to review our receipt and the bag Robert gave us. When I swiped my card for my phone, just my phone, it turned out that Robert slammed us for several items that we told him we didn't want. This included a $35 case for my husband's phone, a wall charger for $35 (even though both phones came with chargers), a car charger for $35, and a green cleaner for $15. The real kicker was that the first three things were in the bag, but the fourth item wasn't even in the bag. He charged us for something we didn't want and didn't even give us the product! I was shocked at the audacity. Imagine if a retailer like Target or Walmart did this. They'd be sued before the offending cashiers could end their shifts.
Second visit. My husband has to waste time going back so that we can get refunds for the various products Robert slammed us on. He also decided to return his phone, After more research he finds on Verizon's own site that his phone should have been more like $350, not $680. Robert did refund all of the random products. At the end of this interaction my husband had now wasted tons of time, but still didn't have a new phone because we weren't getting a phone here.
Flash forward to a week later and now we head to what we find out is an official Verizon store so that my husband can get a new phone. This is when we find out that we should have both been eligible for our phone upgrades as part of our plan. We shouldn't have purchased either of our phones! This is what we thought, but not what Robert told us. The previous interaction at this location screwed up my husband's upgrade and made it look like he had used it. After all of this we had to go back to this location for a third time to have this fixed.
Third visit. We're pretty angry to have to return here to have the mistake on our plan fixed. Immediately I knew that I was returning my phone as well if we had to go back to this place. The store manager was able to fix the mistake so that we could go to a real Verizon and get our new phones. They also accepted the return of my phone .
I can't speak as to whether Robert has poor integrity and decided on his own to do these things. In my experience situations like this usually originate from the top. Either way, I'd only recommend this spot to my enemies.
In summary, I don't appreciate being deceived, being charged for items I said I didn't want, and having my time wasted more than once. In the end they did refund everything and we were able to go to a real Verizon store to get our new phones.
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