Stayed at the RC during a biz trip this summer in Phoenix. The only RC I had ever experienced was one in NYC.
When we arrived, I thought the same as Cheri A. Was this a HoJo?
I notched it up to maybe they were trying to fit in with the Arizona desert barren look.
Everything about the hotel was OK...when it could have been great.
The Ritz Carlton is known for excellence but everything just fell short at this Phoenix location. Perhaps, the local management needs to visit the more seasoned sister locations in NYC. Only then, will it be known what it takes to fully represent the brand name of Ritz Carlton.