March 25, 2011 AllCity Lock & Safe sold us a replacement remote for keyless entry for our Honda Accord. Eli was completely sure he could fix our keyless entry and charged us $154.04 for the new remote and labor.
We are not full time residents of Las Vegas so we said we would be back to get the new remote in a few months. Now, almost a year later the entry remote still has not been fixed. We have contacted Eli and AllCity in July, August, October, and again this week. In July and August we contacted him to come by and get the new remote and were not able to get a hold of him.
In October, we spent two hours with Eli trying to get the remote working, which he broke and was not able to install. We were very patient with him and said we would be back in December.
We gave Eli a call today and he said he was not able to get it working and that we would have to take it to someone else to get it fixed. Eli also said that he would not give us our money back and we would not be able to pick up the remote we paid for until January 2, 2012, if at all.
We've already paid in full for the remote and have been extremely patient waiting for this to get fixed. Eli was rude and incompetent in his work and should not continue to claim that he can provide lock services for vehicles.