I really detest SMA. there are no people available to make an appointment. Waited over 1 hour, and still waiting. Tried to get in on line, and it does not like my name and password.The company really sucks. Medicare should close them down. They have worthless phone, and computer stuff. I was told their telephone and computer system was down all day. That is really sucky. I big company should not have to have that happen. Shame on poor computer and phone skills