4.5 stars
First off, I'm super skeptical about any service company servicing residential. I am an architect and own a General Contracting company. I would use A1 again.
Glenda was great on my 1st and only call to the office. Bill in the office let me use a coupon to avoid the 'trip' charge. Joel, the technician, was super friendly and fixed the door with no hassle and no trying to up sell (although he did ask if I wanted a new spring or bottom seal). I'm glad to see a company taking good care of people...It will come back to them 10-fold.