I'm not rating Creative Environments 5 stars because it was a super smooth process, or because they are the least expensive option. I'm doing it because in the end, we got exactly what we wanted and paid for - the backyard and pool of our dreams. And I'm doing it because there is a guy that works for them named Dave Kardian (project manager) who is absolutely the hardest working guy I've ever seen who doesn't sit behind a desk all day to earn a living. Dave is all about customer service, and he delivers what he says he will, which today is no small thing. The other great outcome is the job was completed pretty much on time, with top notch materials, and without too many hiccups. And this was no simple job either, it involved swim jets for swim-in-place as well as an outdoor kitchen and gazebo. My advice to folks considering Creative is to very carefully review the proposal, get a second bid, and set your expectations up front for the kind of customer service and response time on communications you want and expect. But if you are looking for a team that GETS THE JOB DONE per the spec, you can't really go wrong with them. They delivered what they said they would and more. We are happy customers.