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| - (more like 2.5 stars)
I'm just going to jump right in and say that the ordering process at La Madeleine is le désordre (a mess). I've watched dozens of people come in utterly confused as to whether or not they should place their order at the counter or walk down the cafeteria-style line.
When you walk in, there's a bakery counter to your left and then the cafeteria-style prep line to your right. However, if there's nobody behind either counter...actually let me re-phrase that, in my experience, there's been at least one person behind the counter but it depends on whether or not they feel like acknowledging you and informing you of how the ordering works. Which is the reason for my gripe: ordering should not be complicated but they seem to secretly enjoy watching people get confused.
On my first visit, I ordered the turkey and brie with salt + pepper chips. The sandwich was delicious and definitely something I would order again. It came out slightly warm and the bread had a nice crunch. I just wasn't a fan of the chips.
On my next visit, I had a craving for soup. Unfortunately, I found out they do not offer a half sandwich/soup combo. The only option they have is a sampler that includes a salad, soup, and sandwich for $10. I did not want all of that food so I decided to just stick with a cup of tomato basil soup and drink (sweet tea). My total for those two items came to $7.23....and my soup didn't even come with a piece of bread! Had I known, I would've ordered the sampler and saved the rest of the food for leftovers. Let my error be your lesson.
Once you order and pay for your food, if you're dining in, you take your tray and number to your table. I do enjoy how cozy they've made the inside feel. There's plenty of seating options so you won't have to worry about waiting for people to eat, pack up and go (like you would at say a Panera).
They also provide actual silverware and glassware. If dining inside, they will give you a glass for your beverage and then you pick up your utensils near the beverage station. If you've ordered a sandwich and/or salad, they will then bring out your food.
I really want la Medeleine to succeed because the food is actually good but the service is lacking which may be due to the new-ness of the place. Next time I come in, I plan on trying out one of the pastries that always look so tempting.
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