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  • Well, we had an unexpectedly positive experience at Dave & Buster's today for lunch after setting the bar pretty low based on reviews here and what seems to be the "scam" of chain restaurants these days (high prices, poor service, mediocre food, you know the drill). It looked to be yet another average to below average experience when nothing on the menu blew us away and then the long wait for the food. Less than perfect experiences at any restaurants seems to be the norm so we've gotten used to settling in with our phones and trying to roll with the punches. When our food did finally arrive, the waitress said something to the effect of our meals would be taken care of due to the long wait and perhaps that the items we ordered should have come quick -- we're unsure because the restaurant was quite loud. Anyway, getting any reduction in the bill is always a nice thing to hear and we were actually impressed with our meals. I ordered the turkey melt and wasn't expecting much but something in it (maybe the peppers) really brought it to life! Hubby had the Thai salad which was a low-calorie item and was pleased. We finished then prepared for the long wait for the check expecting we would owe at least the beverage I got with my entree or maybe we were only getting one entree comped. The waitress eventually came by and told us our check was taken care of and we were free to go!! We were shocked as nothing like this has ever happened. We pulled out a $10 cash tip for her because her service was great and of course we were quite happy getting a free meal. I'm only taking a star off because it was loud, but I also understand that is what Dave & Buster's "is" and the hostess wasn't very enthusiastic about helping us, seemingly to just want us to seat ourselves in the bar vs taking us to a table away from the chaos of the arcade. Great job Dave & Buster's for caring about your customers. We'll be back.
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