| rev:text
| - SO disappointed in my recent stay at the Mirage.
I had stayed at the Mirage in April with my mom and had a great experience-- no issues, quiet and clean room-- no problems.
I stayed at the Mirage with my boyfriend on June 4th and June 5th. We redeemed free rooms from our MyVegas account, and the night under my account was the 4th and his was the 5th. They charged us separate security deposits for each night. My boyfriend was refunded his immediately; I am still trying to get my $100, 10 days later.
I have called the Mirage on the 7th, 11th, 12th, 13th, and 14th, trying to get my deposit back. I was given the run-around by different people each time I spoke to someone. First I was told that it takes a week to get my money back. When over a week had passed, I called again and was told that the reason I didn't get my money back yet and my boyfriend had was because different banks take different amounts of time to refund money. We have the SAME back and the SAME type of account so I knew this was not the case. When I explained this to them, they said well just wait and you should get it back. I called back the next day and was told to call back tomorrow to speak to the head cashier, who had already gone home for the day. I called back this morning and FINALLY got ahold of the head cashier who said "We already released the money back to you. Your bank won't give it to you for some reason." I was like, "That doesn't make any sense. I was told to talk to you because you are the person who authorizes charges to banks." She said, "Well I do, but I'm not doing that for you. You need to call the bank yourself." Thanks a lot!
Anyway, I called my bank and was told that the Mirage NEVER issued me my $100 back, so the bitch I spoke to today was clearly lying to me. I had to open a dispute with my bank for a $100 that the Mirage is apparently refusing to give back to me.
The stay itself was disappointing as well. EVERY DAY we were woken up by screaming neighbors and the maids yelling in Spanish at each other down the halls. When you are out until 3am, do you really wanna hear people yelling in the hallways at 8am-- ESPECIALLY the people who work there?! What a joke!
I would seriously caution against staying here. There are so many great places to stay on the strip that there's no reason to waste your trip here. It wasn't even worth it for the free room for all the headaches these idiots have given me. You would think that a hotel that has been around forever would understand how to refund an incorrect charge but apparently not! Stay at the Aria. Everyone was so nice and courteous and we got our security deposit back the next day. I will definitely not be returning to the Mirage ever.
UPDATE: After being on the phone for nearly two hours, we cleared this up. They somehow gave my boyfriend an extra $100 instead of giving me my $100 back. if anyone else has an issue like this, speak to William, a manager at the front desk. He is very helpful and warm individual!! Thanks William!!
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