Ok so this is the 1st time my mom is taking this bus service and WOW! Never again... The bus was scheduled to leave LA at 3:00pm but for one reason or another it left at 3:30ish - it was scheduled to arrive Phoenix AZ between 10:30 & 11:00 - well its midnight and she is still NOT here! I keep asking the people at the reception what time is the bus to arrive? No one knows No one has heard from the driver... But wouldnt common sense be to call the driver and see what the delay is? What is the scheduled time of arrival? VERY UNPROFESSIONAL NEVER AGAIN WILL I HAVE MY MOM OR ANY ONE I KNOW FOR THAT MATTER RIDE THIS BUS!