It is a pretty small place, and does get quite busy, but I always really enjoy going to Insomnia. I love the drinks, the atmosphere, and the food (the mac and cheese here is so good). The staff are also usually super friendly. The only bad service experience I had was the last time I visited on a Friday night, I asked one of the staff at the bar for a drink recommendation and was told that he was too busy to recommend a drink to me and I should just pick one. I was a bit put off by that, but enjoyed my time there regardless.