I've been going to this place for years. Buried in the heart of China town, it offers some of the best teas in town. I've always brought friends in to try the hot taro milk tea and boba. A friend of mine so lovingly calls it "cookie tea". I recommend it to every one.
They have a strange atmosphere, but sometimes I think you have to be willing to blend. Just like visiting a different country, going into a restaurant with a different culture can be an experience. I think this is what all the reviews are talking about when they mention the service. Are they friendly? No. Are they accommodating? Certainly not. Do they try to be? Not at all. And I can respect that.
So long as they serve up quality tea I can't find elsewhere, I'll be back.