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  • I called Lawson Family Plumbing based on other people's reviews here. The service was great.... once the plumber arrived. The day I was scheduled for a 2-5PM window, I called their office around 4:30 to get an ETA. I found out that the plumber had run into several traffic problems on his huge route that day and wouldn't be able to get to my house until 6:30-7:00 PM. That didn't work for me, so we rescheduled for the next day. I know that traffic and problems arise during the work day, but it would have been great if someone had contacted me and let me know, rather that me sitting and waiting for them for 2.5 hours only to find out *after I called* that they weren't going to be able to address my issue for several more hours. The gal that I talked to at the office provided great customer service and was able to shuffle some other appointments around on the next day's schedule to get the time frame that I preferred for the repair. On the rescheduled visit Mike was prompt, friendly, and resolved my plumbing issue (weeping pipe inside a wall) with complete professionalism. He completed the repair in a reasonable amount of time, and also diagnosed a rattling pipe issue that we've had for a while, too. I would have scored them a 5 star, if I had been informed about the significant delay on the repair visit.
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