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| - I've ordered here before without much problem. Honestly, I've become more of a Pizza Hut fan lately, so, good for them for winning my business. Today, they showed absolute failure.
I ordered a pizza at 12:21 for delivery at 2:15. (I think that is a reasonable request)
I have no problem with the online experience and I've have pizza a few times from here and I've been happy.
Like I said, I ordered a pizza at 12:21 for delivery at 2:15 which I think is pretty reasonable. I was called at 1:49 that they we unable to deliver the product. Specifically they could not deliver that kind of pizza. I was told that they could not deliver a pan pizza because they ran out of pans, and if I want something else. - Now some times this may be OK but when you have guests expecting a certain kind of crust it isn't. I asked the person on the phone "how does this happen?" I then received a scoffed, condescending, and most unintelligent response of " uh because we ran out of pans" - That was not the right answer and clearly he isn't the right person to be representing the brand. My response was to ask for the manager and this is where I understand the root cause of the issue here.
The manager, who took a very defensive and very un-apologetic tone, begins to tell me (paraphrasing) how I can't get product that I gave them hours to take care of. I tell her I'm not happy and then stop her, re-introduce myself, and tell her we need to start over. I tell her let's make a way to do this right... and before I can finish she HANGS UP ON ME. I've been now apparently black listed, AFTER we had to call back to confirm if indeed the food would be delivered or not. A young male stated that I had a "bad attitude and didn't understand what it means to run out of something" after claiming he "didn't like my tone when I called", when in fact the store called me. Quite frankly they couldn't get their reasons straight, which I now believe are excuses. First he said they ran out of pans, then crust, then product, so WHICH WAS IT??. I can only imagine I was not the first to receive this type of service today, from people who were disrespectful and unbecoming.
I expect an apology from Pizza Hut and strongly recommend that the employees be fired or severely reprimanded for purposely and negatively representing your location and tarnishing your perceived standard of service and excellence. If not then you can expect public protest at this store and constant social media outreach. I feel after giving multiple chances to this store to make it right, I am justified in this anger. BBH FOOD Game on!
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