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  • Customer service is not up to par here. My husband bought a remote car starter for me for xmas. When we took it in to have it installed, they got some sort of screw or something stuck in my brand new tire which caused a hole. They put a plug/ patch in that. Ok whatever, I believe a new tire would have been more appropriate since my tire was less than a month old with very few miles. Then although the car starter worked, it was having an undesirable effect of unlocking doors without it being prompted to. When I called and complained I spoke to a very condescending female employee who said this was impossible!! It took 4 times bringing in my car before they could figure out what's going on. Come to find out that in order for the remote car starter to work as intended I have to disable a key feature in my car which I use everyday. I called later and spoke with Casey and find out I have no recourse, can't get a refund, they really don't care. He actually complained about how much time he had to spend on my car to figure that out. Oh excuse me I thought that was the service I paid for. Buyer beware I don't believe they have the experience of working on different cars or the knowledge of the product they are selling.
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