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| - Upon moving our washing machine to install cabinets in our 2nd floor laundry room we let the water lines rest in the drain pan allowing the residual water to run into the drain in the pan. After finishing our project, we went downstairs to find significant water damage to our downstairs ceiling directly under the laundry room. Fearing the worst, we immediately phoned our insurance company who sent out a remediation company to access the damage and begin the drying process. Upon cutting a hole in the ceiling and inspecting where the water came from, they discovered that the rubber seal in the drain pan under the washing machine HAD NEVER BEEN INSTALLED!
On the following Monday morning we phoned our home builder and told them what had happened over the weekend. We were referred to BeeBee Plumbing by our home builder as the company who installed all plumbing in our home. Our contact from the builder said "give them an opportunity to fix the problem, if they don't than I will get it taken care of." We called the contact person from BeeBee and he made arrangements to come our two days later. He clearly saw that the rubber seal had never been installed and said he would order the part and it is only a few dollars and they would be back out to install it as it would take a few days. I knew this was a stall tactic as I am sure they have several of those seals in stock and they certainly do not order them one at a time! I gave him the benefit of the doubt and waited five days before I called him to ask what the status was. He admitted that he forgot to order the part and that he would order it right away and send someone out. Big surprise, the next day the part was in and he called me to schedule someone to come out to install it. He said, "I will cover the part, we just ask that you pay for the labor." When I asked why I would pay anything seeing as how they NEVER INSTALLED THE PART in the first place as they were supposed to he said, "if I cover the labor than I am admitting liability." I asked, if the plumbing company isn't responsible for not installing the plumbing properly than who is? He actually said that maybe the flooring company pulled the pan when they installed the tile in the laundry room. After much arguing back and forth, I agreed to pay for the labor and they sent someone out the very next day. I did phone our builder who said there is no way a flooring company is responsible for the improper install as the tile is set before the washing machine drain pan is even installed.
Obviously BeeBee Plumbing did not install the seal when the home was built and they are now afraid to admit liability because they don't want to be responsible for our insurance claim. The damage was very minimal and the claim was so small that we considered just paying out of pocket rather than filing the claim. The money is not what makes us so angry, it's that they know they screwed up and just want to pretend like it doesn't matter and to ask us to pay the labor again for their mistake was insulting. I don't' want the money for the install back, I just want someone to acknowledge that they made a mistake and they are willing to address it. I own a small business myself if we make a mistake and it effects our customer than we address it honestly and fairly.... I can't say the same for BeeBee Plumbing at this point.
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