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  • This shop use to be a Fletcher's but was bought out by Bridgestone Firestone recently. (Apparently all the Fletcher's were bought out) My girlfriend bought a battery here when it was Fletcher's about a year ago. Yesterday her car almost didn't start and this morning I barely got it to turn over so I could go get her battery warrantied out. The first Firestone I went to which was just down the street from me at Baseline and Rural sent me packing saying they couldn't warranty out the battery and to go back to the place it was purchased at and that they would warranty it out. Thank god I left the car running or who knows what would've happened. Thanks for the no customer service whatsoever dude. So I had to take it to the one way out in south BFE Chandler, praying to the car gods all the way there that the car wouldn't die on the way out there or I'd be royally screwed. When I rolled in to this Firestone expecting best case scenario, trying not to think of how maybe it would be company wide not to have to take care of old Fletcher customers anymore, praying again that hopefully someone will help me... At first the gentleman behind the counter pretty much said the same thing the first guy did at the other store. Over $200 for a battery barely a week over one year old and no one was going to warranty it? I almost went apeshit. But as my good luck would have it he called out the manager Antonio who was a former employee of that particular Fletchers to double check to see if there was anything he could do. Now I'm praying to the Goddess of customer service hoping someone here can find it within themselves to help a customer when one needs help. I wasn't disappointed. Antonio found it within his heart to actually go the extra mile and help me even tho it was the previous Fletcher's deal and he really didn't have to. Restoring my faith in humanity and customer service! Will I go back? Damn right I will.
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