The five stars are for their service department.
I have bought one car here, and sales department was good, I bought my second Mercedes at another car lot, but the service department at Fletcher Jones is awesome!
Truly exceptional customer service every time! I have been coming here for years and no matter where I buy my next Mercedes from I will get it serviced here!
John has been my service manager for years and I trust him and his recommendations completely.
From the smallest details to major service.... I have had to deal with it all. They make it very easy and stress free!