I like this place and come here often! As they've grown more popular though, the services seem less of an experience and more of a transaction. It's hit and miss, but anytime I've spoken and asked for a change (like getting that French tip just right!) they've done it happily, so that counts! There was one time my gel manicure bubbled/easily peeled the next day, but again I take some blame for not asking for it to be fixed... like making sure the polish covers all of my nail, and not allowing them to rush through the UV process. At the end of the day, it's a solid place that always place good music!