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  • The older lady with the visor that helped me was so rude and unprofessional. I had asked for a burrito with no cheese (lactose intolerant). The lady asked for my name and wrote down my order. I didn't see her write down "no cheese" so I repeated to her that I did not want cheese. She looked at me like I was an idiot and said that the cheese came on the side. Not wanting to argue, and not caring if they wasted a pinch of cheese, I had said "alright." As I waited in line to pick up my food, I saw a bunch of burritos come out with cheese inside of them, so I waited until the order line was clear and asked her if she was certain that cheese did not come in the burrito. Not listening to what I asked, she said that my burrito would be out soon. When my burrito did come out, I asked if there was cheese. She said no, annoyed. I opened it up and sure enough, there was cheese. I asked her to make another one, and she looked upset. She was so unprofessional and annoyed during the whole transaction and didn't once apologize. To top it off, she gave the burrito that I had my hands all over to the next guy.
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