The three stars are for this location and its service. I absolutely LOVE babystacks ! I've been to now all the locations and this by far was the worst. It's sad because my S.O had never been and he has this location as his first try. The customer service was terrible, as well as the quality of the food. The portions were small and cold, I requested my eggs over medium and they came to my plate runnier than a toddlers nose on a cold winter morning. Very disappointed, my banana foster pancakes had no love in them they were cold and uninviting. I am very disappointed in this location; I highly suggest the buffalo location.