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| - I bought a Groupon for this house cleaning company in 2014 and was very unhappy with the lack of basic cleaning expected of a service i.e., kitchen appliances and untrained staff sent to the job. BUT, the worse part of this "deal" was that after the cleaners left, I realized I had many jewelry items missing and a broken make-up compact which was then hidden so I would not notice (unreported by the cleaner). The mopped floor had residue from the broken make-up which is what brought my attention to the problem. The compact would not have been broken if the cleaner had not been picking through my jewelry. On the day the service arrived (late), I was very ill and was laying down and not following the cleaners around from room to room. A red flag for me was that they didn't bring their housecleaning supplies into the house and they kept going out to their car (5+ times) "to get more supplies". The housecleaners went through my jewelry boxes out on my counters and under my vanity. I called the owner of The Cleaning Solution (TCS) the following day and explained the incident as well as reported the problem in an e-mail. I also filed a police report and asked for fingerprinting, but they said since I "invited the cleaners to my home there would be no investigation". I was asked to itemize the items stolen and supply receipts to the company which I faithfully did. Since the company is bonded I expected to be reimbursed for the loss. They responded "you need to file this loss with your home owners insurance as we don't cover our employees for this situation, breakage only." Numerous phone calls, e-mails continued for the next 5 months with no resolution. Last month my neighbor told me that her house cleaner from TCS commented "I got a $20. tip today from a regular client who said they weren't using us anymore because his wife had her diamond ring stolen from our service on the last visit. When they asked to be reimbursed for the theft, TCS said you need to go through your own home owners insurance. This has never happened before and I can't imagine our cleaners doing that". Ok, so how many other customers are out there with the same story as mine? I was offered a partial sum of the loss by TCS to not tell others my sordid story, but I believe in doing what is right. I want to save others the pain and loss of going through what I went through. The following week after the housecleaners were here, I installed security cameras in my home so that I can monitor strangers in my home. This company continues to promote their business on Groupon/Living Social on a regular basis so buyer beware. Lesson learned: I will only use personal housekeepers that I know and trust.
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