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| - As pretext it would be helpful to know that I have stayed at this hotel many, many times in the past so am perhaps more keenly aware than most of ways the establishment has subtly changed over the years.. but i digress..
I had a somewhat mixed experience staying at the Delta this time, but even so the marvellous service we experienced, particularly upon checkout, far outweighed any negatives (which were more to do with the lounge anyway).
Firstly, the convenience and location of this hotel cannot be beat... even though the perpetual construction when approaching via automobile (especially at night) may leave one unnecessarily circling the airport with growing angst..but again this has more to do with the airport itself than the hotel.
Check-in was smooth and efficient once the rental car was returned. After a mildly disappointing late dinner in the lounge (to be reviewed separately), we settled into the increasingly dated looking room, which was bafflingly called "Premier" (it was obviously as basic as they could find).
Apart from the slightly "fraying around the edges" feel of the room, there were no major complaints other than the fact that the shower drain rapidly clogged when taking a shower.. I needn't elaborate on the fact that its pretty disgusting to have your feet sloshing around in the backwash of water that has made its way over who knows how many countless bodies before yours.. one never knows what kind of human waste has previously found its way into the drain, and one certainly does not want to be ankle deep in it in this day and age..
If I wasn't on an extremely tight schedule and/or coming down with the flu, I would have had maintenance up in a heartbeat, but I was traveling with an ailing parent who was just as flu ridden and desperate for sleep on the tail end of what had been a draining trip. Pun intended to the fullest extent..
Now for the upside... As we were about to rush out for a very early US bound departure, we discovered that one of our bags had a torn zipper and another bag that we thought was within the allowed weight range, was significantly over (mother swears that this was a shock to her and could have nothing to do with the sales she encountered at the Chinook mall..but again i digress.)..
Anyway our saviour came in the form of a man called Miguel. Some may call him a bellhop, while we are now considering urgently advising the Pope to beatify him as the patron saint of emotionally scarred and soul weary travellers. We have yet to hear back from the Vatican, but if you see a smiling man with a pleasantly continental accent offer assistance with your bags, take a moment to see if you can spot the halo that surely hovers above his head, and then tip him heavily. He took care of us very very well, taking pity on the fact that we both at this point had lost our voices due to laryngitis and so he made sure each of our bags was properly weighted and fixed , checked for any left behind items in the room (there were several) and then walked us all the way to our check in counter. As a veteran traveler I can honestly affirm that this is not service that one often encounters and I applaud the Delta hotel for hiring such excellent staff. For all its shortcomings, it says a lot about a corporation when they seek out, hire and hold on to such integrity in staff members.
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