I haven't experienced customer service this bad in quite awhile. I hired them to breakdown, crate and transport my pool table out of state. I was told by the men that picked up the table it would stay in there warehouse around two days. It took two weeks for them to send my table. I called everyday to find out what was going on. I was lied to and was assured I would be called back to let me know what was going on. The warehouse manager was inept and had me listen to an argument over transporting the table and breaking the slate. I asked everytime I called to speak to owner and I have still not heard from him. The installer on my end said they did horrible job crating and packing. Do not give this company your table to transport out of state. The customer service woman couldn't even remember my name after we had talked 3-4 times.