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  • Have had a horrible experience here getting a suite and shirt as part of a wedding party. Go up the street to Surmesur for better product. The staff here at Indochino are all nice and friendly, but the product and quality is awful. On the first attempt, the jacket was way too small. I could hardly get my arms through the sleeves and the neck area had a weird fold. Some alterations later, it was deemed to be unfixable and they decided to remake the jacket. Pants were fine. The shirt was too big so they would do alterations on it. I was skeptical the shirt could be saved since the cuffs were huge but they said a larger jacket would help. Anyways, the new jacket came in and it was better, but still needed some work. The altered shirt was better, but not great. Again, they said everything would work fine once the jacket was altered. Didn't receive an email notification about the jacket alterations, called and left a message and didn't hear anything back. Had to email their customer support only to find out the jacket was ready. SO....trying on the jacket and now the shirt again and the cuffs are still huge, jumbling up the sleeves. They decide to remake the shirt. By this point, only the pants will be original. A couple of weeks later (with the wedding now a couple of weeks away) I email them to get an update of the shirt. Oh - turns out the shirt fabric is now out of stock. If I didn't email, I wonder how long until they would tell me the shirt fabric was out of stock. As of now, I've had to pick a new fabric and it is getting remade. Or so they say. Also, the email correspondence can make no sense. "Nothing would be delayed for everything shall come according to whats mention." What does that even mean? About those pants - I've worn them about a dozen times and the back pocket buttons are coming loose. Anyways, I've been going to their competitor, Surmesur, since 2013 and have nothing but great experiences there. 3 suits, 1 sport jacket, almost a dozen shirts and only had issues with 1 shirt. The staff there are top notch. Bottom line - shop around, and be careful with this experience I've had at Indochino.
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