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  • My daughter started coming to Smile Reef to get some cavities filled in February of 2017 and they recommended an oral sedation/nitrous combination. The office informed me that my insurance covered the majority of the procedure. She even commented on how good of an insurance plan I had. I called later to confirm the amount and schedule the appointment. She did not react well to the medicine. When I went to leave the office informed me that my insurance did not cover the procedure, said I needed to pay immediately, charged me the full amount as I had to take a screaming half-conscious child home. The claim was not even submitted to the insurance before they charged me. This was not pre-authorized as it should have been. I feel completely taken advantage of in this situation and Smile Reef has done nothing except take my money for a job they never did.
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