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  • My wife and I stopped in on Thursday, to get my western boots stretched. There was nowhere obvious to go for help with stretching boots -- no service desk, just a checkout counter. We walked around for a few minutes but it was super busy and everyone we saw was helping customers. Finally, we stood in line at the checkout counter, as our only way to talk to someone and ask for help. A nice, older woman helped us out when it was our turn at the counter. She told us that she'd grab someone to help with resizing. We followed her around the store, while she tried to get different guys to help out. The first man she asked just said exasperatedly that he was "helping 5 people already" and told her to find someone else. She did but he was also busy and didn't want to deal with us. He told her that he would help, so she could go back to the counter, but then he kept trying to pass us off to someone else. Ultimately, we were passed around to 3 or 4 different men before someone took my boots. Even then, he didn't ask me any questions about how I needed my boots stretched: which boot was the tightest, how much stretching they needed, etc. Instead, he just grabbed the boots from me, ran into the back of the store, and then came back saying that they'd be done in 5 minutes. We were left waiting without any obvious way to talk to anyone again. Someone did bring my boots back out about 5 minutes later. As expected, they weren't noticeably different in any way, and no one waited to see if they needed more work. We were just left alone, apparently to fend for ourselves and to interrupt someone else if we needed more help. I opted to skip it. It was obvious that no one wanted to help. I would have been satisfied had someone told us that he was busy but could help us in about 10 minutes. I would have happily waited for my turn, as long as someone was actually willing to help me and to take the time to see what I needed. Instead, I just got rudeness and exasperation. I won't be back.
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