I walked in with an appointment and had no idea how this worked with being IN a store vs online and had a few questions about the advance option. I sat with Linda who was nice but out of nowhere some lady came into the cubicle and hijacked our meeting asking me questions, explaining the process, and I really truly felt like she was just trying to get rid of me. She was so condescending and so rushed and I just wanted to get out of there as fast as possible without being completely humiliated by the way this random lady was talking to me and not in a hushed tone either. So unprofessional and down right degrading. I'm not even going to file my taxes online with H&R now. I'll go with Turbo. Thanks.