5/5 rating for the gate quality - had him install a side gate which looks really solid and works fine. The 2/5 rating is for the communication - as a reviewer above stated, I also had to call Nic a couple times to see if he was coming on the agreed date, and was then informed he couldn't make it. I felt I was the one doing all the chasing. If time is not an issue for you, and you just want a quality gate, these are the guys for you. If you need something done quickly, perhaps look elsewhere.