I was a member at a higher-end gym and left to come to Planet Fitness because of the wide variety of machines and to cut on price and truly, with add on services like tanning, massage chairs and Red Light Therapy, I'm getting WAY more bang for my buck and am much happier. If you are able, I suggest to go late morning or mid-afternoon when the crowd is thinner and you are able to capitalize on the most machines.
I think that some of the prior reviews are unfair and the complaints frivolous. You are going to complain about one TV... really? I will admit, the staff training needs work. I walk in and out typically without a hi/bye, I have waited at the counter for a minute to be served and they are not overly pleasant but I don't come there for them. I come in to work out and do my own thing. I don't need to be coddled and I think most people are the same. I have not worked with a trainer there so I cannot say how that interaction is. Another thing I find is strange is the free pizza night and free bagel breakfast. I'm not sure of the angle on that...
The facility is kept extremely clean, the machines always work great (I have never seen one broken), the women's locker-room is great and the ambiance is inviting.
My biggest complaint is to other members who don't wipe their machines down after they use them.... especially when they are sweaty. I would love to see more of the staff reminding members to do so.