While one of the employees was very nice and likely as helpful as she could be, this place is kind of ridiculous. I waited over 2 hours to pee in a cup. There was an issue finding my order, which may not be there fault but the company needs better software if it's that difficult to find a customer. I realize it is also my company's fault, but it shouldn't be this difficult for them to communicate. I had one person ahead of me for the drug testing and I don't think I would have been out of there much faster had they found the order. Definitely make an appointment or avoid this place all together.