I keep telling myself that I will never go to another branch of this franchise, and yet I did. My mistake. I blame myself. I never ever have a good experience at any of the locations I've been to. I truly believe there is something wrong with their training and business model.
Yes, we had a big order this time. 15 smoothies. I did expect a long wait. But I also expect a certain level of competence from their staff. They advertised a "Buy two get one free" special, but somehow they forgot about this and charged me for all 15 drinks. It was such a fiasco getting the difference refunded as well. After some long debate, the manager (who wasn't even onsite) finally approved a refund.
And after the long wait, (and to make a long, ridiculous story short), we ended up getting only 14 drinks. We counted everything in front of the person who took our order and they could not figure out which one was missing. At this point, we lost patience because we were there for over an hour so we just left.
I'll never ever make the mistake of going to this franchise ever again.