This is a week late, my apologies. Been having trouble with my battery and my Halo wouldn't start my truck. Called AAA and they sent out John from Quik Pik Towing. Good news is he answered the call within 20 minutes and couldn't have been nicer. Bad news is he tried several different things but couldn't get it started. He didn't come in a tow truck but called his buddy and he was here within 30 minutes. Gordon said he wanted to try and start it from the actual battery (involved story), so he opened the back of my BMW and BAM it started up. He said to drive it to the dealership as he felt it was a bad battery (just bought it). Throughout the time with Gordon he noticed I was anxious so he cracked jokes with me and let my humor show, that I appreciate. Throughout this last 3 months, Quik Pik has been out several times for this issue and all of the drivers have been professional, kind and knowledgeable. I bought a Halo so I wouldn't have to bother them so much. Well there is an end to this story. BMW said it was a bad battery, it just took a few more cells to die to show up on the monitor. Thank you guys for your patience and I'm sorry you had to use your gas and time to come to start my truck so many times. I appreciated it. Cindi Smith