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| - The Spot is like many Madison restaurants, in that it can be totally hit or miss with both the food and the service. Sometimes, it's phenomenal and others it's incredibly awful.
This past time, our waitress forgot about us (and two other tables) so after waiting 15 minutes with no sign of her after she seated us, I went in to check. She and the other waitress/bartender were hanging out at the bar and playing on their phones. To their credit, they were apologetic but it was still annoying. She finally came out, took our orders, and then disappeared inside for another prolonged period. We had to ask her to bring us waters twice, because she again forgot, and then when we got our mussels, they were rotten.
Yup. So rotten that other customers thought someone was taking out the garbage because they smelled so revolting. Finally the waitress came out to check on us and we told her they were rotten and she didn't believe us and finally agreed to take them away. She offered to make more, but clearly the whole batch was not fit for eating. She didn't offer any way to make it up to us or offer any other items we could order. She didn't even apologize, and brought the check like she was trying to rush us out the door.
I'm really disappointed in The Spot. We've been loyal to them for 2+ years, and are sad not to be going back.
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