So I placed an online order for a future time. I gave them 6 hours notice. (three sandwiches and three brownies) I also added a $7 tip. When I showed up, I was told just a few minutes- they were just finishing. 15 minutes later, after they made sandwiches for two customers who came in after me, they finally finished. I had to tell them they forgot the brownies- and they never said anything about the 15 minute wait. No apology, no thank you at all. And while I was there, I got to listen to them complain to each other about how one is working so hard while the other is doing nothing. Good times. The Capriottis on Eastern in Anthem is a farther drive, but the customer service is way better.