| rev:text
| - UPDATE 7-27:
Last week, after speaking to a representative, I was told my account was cancelled. IT WASN'T. I have received two additional drop offs apparently at the old address, along with another monthly service fee. I called immediately at 8am and there was again, a hold, for a rep. I left a very detailed voicemail asking for a callback, and as of now, have yet to hear from anyone. AGAIN, MY REVIEW IS REGARDING HOW DIFFICULT AND NOT CUSTOMER ORIENTED ANY SERVICE UPDATE OR ADDRESS CHANGE OR CONTACT HAS BEEN, I have very few bad things to say about the products and deliveries. You would think that when I moved a few miles from my old place, I was actually moving to another continent. It has now been 8 weeks of deliveries and charges, for which I have received NOTHING.
I never even considered looking up reviews or writing one for this company, but here I am. I will preface this by saying that in the almost 2 years that I have had their delivery service, the couple of times that things were not delivered or were not of acceptable quality, Winder would credit me the items or give me discounts. The process of getting these credits was a nightmare. Looking back, several times, I would leave messages after hours or during hours to avoid holding, but there were more than 2 times where I had to leave several messages or call a handful of times to get what was needed. This was a minor nuisance, but nothing I didn't absolutely feel was a deal breaker, because the convenience of fresh veggies delivered to my house was great.
6 weeks ago, I moved. You would think with how complicated things were we were living in the early 1900's before computers and phones. Here is my week to week breakdown that spiraled into me cancelling this service and leaving this review to forewarn others.
Week 1 - I moved, I attempted to go online and figure out how to change my address from the website. After a few attempts, I gave up and decided to call. Forgot to place my groceries on hold, and my stuff was delivered to old address, so I get charged for both groceries and the bag for delivery.
Week 2 - I call the winder line THREE separate times, after hours and during hours and leave a voice mail. No one calls back.
Week 3 - Again, I forget to place a hold on account, so the people at the old address call in and finally a hold is placed. Unfortunately, I don't have the commodity of waiting 20-45 minutes for someone to answer, so bless these people for doing so, because apparently, no one listens to the voicemails left. A hold on deliveries is placed on my account until July 13.
Week 4 - I get a call from an agent (last week of June) that I later try to return the call to, but leave another voice message, this time saying I want to cancel because over a month now with ONE callback, is not enough to keep me. I have now paid for two deliveries and the cooling bags along with a month of fees.
Week 5 - One more voicemail left
Week 6 - Today, I wait on hold for about 15-20 minutes foregoing a lunch, to get a hold of someone and cancel because tomorrow is my delivery date and I'm sick of the go around.
The rep tells me she can cancel which is fine, but that I'll have to get the cooling bags to the old address for pickup, or forego the deposit and pay for these 3-4 bags. One of which is lost, because the old house tenants lost it on first delivery. At this point I have paid for 2 months fees, 2 deliveries for groceries to the old address, and a total of 3-4 bags for cooling. I have been trying for 6 weeks to either change my address or cancel. The rep tells me it's too complicated to update the system so that the bags are picked up at my new address and that I'll have to coordinate a pickup for the bags with the old neighbors. Seriously? After 6 weeks of playing merry-go-round?
I would love to recommend this service, but after this 6 week nightmare and minimal response, I have to say stick to the old fashioned or try something else, like Amazon.
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