I had the strangest customer service experience here today. I came in and was greeted by a young girl at the front desk. I asked if there was any availability for a hair cut. She points to the young man working behind her and says "he is almost done, come back in about 15 minutes?" I agreed and returned 15 minutes later. When I returned there was no one at the front desk and so I stood there waiting for about 5 minutes before the male hair stylist even looked up from blow drying. He continued to look up at me for literally the next five minutes without saying a word, going back and forth between staring at me waiting at the counter and blow drying his customer's hair. I literally stood at the counter for ten minutes (ten real minutes, not ten angry exaggerated minutes). Finally the male hair stylist looks up (and after asking the other hair stylist "do you know why he is here?") he says "you can come sit over here." He probably thought I couldn't hear him, but he was mistaken.
After that odd interaction and now haven given them 10 additional minutes beyond my original appointment time, I sat down and waited an additional 20 minutes. No one said anything to me, no one looked at me, I just waited. At this point I was about 30 minutes past my quoted appointment time, and I just got up and left because I had another appointment and they wouldn't be able to cut my hair in the remaining time. I understand that places run behind, and I have no problem with that. I consider it incredibly rude however the way I was greeted and incredibly rude that I was continually treated as if I was not even present. I wont be returning.